The way that professional services are being delivered is changing rapidly as digitisation becomes the norm. Clients expect to be able to access services quickly and easily from their devices. Companies that do not adapt to this new reality risk losing market share to competitors with better digital offerings. Customer portals serve as a centralised, user-friendly platform for customers to access information, manage their accounts, and interact with companies, ultimately driving customer satisfaction and engagement. By streamlining communication, offering self-service capabilities, and providing personalised experiences, customer portals empower clients and enable businesses to stay ahead of the competition. A well executed portal not only enhances the overall customer experience but also leads to improved operational efficiency, cost savings, and valuable insights.
Anyone who has ever lost an important email, or been unable to respond to an urgent customer query because the information was locked in the inbox of a vacationing colleague will know that for critical client communication email is far from ideal. A client portal brings communication together and provides a cohesive view on the state of all the work in the system making it far easier for your team to collaborate, handover work and cover absences. When you bring information together in a portal you ensure everyone stays up to date and is working on the latest information without worrying about the versioning problems that often occur in file based workflows. As an additional plus you have a built in audit trail of what happened when and with less information going through email and phone calls it’s easier to make sure everything is captured and distribution is controlled.
As your business grows one of the first things that can become stretched is lines of communication with customers which can lead to bad customer experience and an explosion in headcount which can drive your costs up. A customer portal can grow alongside your business, accommodating an increasing number of customers without compromising performance or user experience. By automating routine tasks, providing self-service options, and streamlining communication, a customer portal can help reduce operational costs.
Customers increasingly want to be able to access their information and make requests 24/7 without waiting for an appointment within office hours. A self service portal means information is always just a click away. As well as improving customer experience this can drive cost savings by cutting out a lot of busy work for your customer support team.
We live in a time of chat and messaging applications where customers expect real time communication is expected without the delays called by relying on calls and emails. When this isn’t available communication inevitably starts to leak through side channels like WhatsApp, or SMS resulting in you losing control of your workflow and a clear audit trail of comms. A customer portal can bridge that gap providing options for real time chat and status updates either by building notifications and chat into the portal itself or by integrating with the messaging tools you and your customers already know and love like Slack, or Teams and service desk software like Jira and Zendesk.
Working with your team, Curvestone can help you identify and prioritise your requirements, we facilitate feedback sessions with your stakeholders, allowing them to provide input and identify areas for improvement.
Curvestone's experienced team can also help you avoid common pitfalls, such as scope creep, avoiding project delays and increased costs. We can bring our experience across a range of business to introduce best practices and innovative solutions.
Our iterative approach can help your business develop better requirements, reduce the risk of miscommunication and errors, and create more successful project outcomes.
With so many technology options sometimes it can be hard to know the route to the best solution for you. Our expert technologists can help you perform an evaluation to compare:
To decide the best solution for you based on your individual needs. Often the best approach is some combination of the above options and thats where we can advise you on powerful hybrid approaches allowing you to achieve the shortest time to value while delivering the features that are unique to your business.
Our skilled software developers can work with your team to create an end to end portal solution. We use the right tool for the job. Selecting from a variety technologies based on your specific needs, or “golden stack”. We understand the importance of joined up data and workflows so we don’t just build isolated solutions. We can help integrate your portal solution with communication platform, productivity software, analytics and the other systems that your business relies on.
We focus on uncovering risk, allowing you to identify and address any technical challenges early on in the development process. We adopt best practices in software development, such as Infrastructure as Code and DevOps methodologies, to ensure that your solution is developed quickly and efficiently."
The ESG space can be daunting. For companies new to ESG, with limited experience and understanding of the field, we can provide advice on how to identify value and set you on the right path.
ESG is all about data - so we will start from there. Our team will bring scientists and consultants that can evaluate and help you understand how ready you are to start your ESG Digital Transformation.
There is a lot happening in ESG right now. For companies that want to understand the competition, or need help making a strategic decision like a Make or Buy, we can structure and organise the process so you are confident you are making an informed decision.
Sometimes bringing the ESG expertise and capability internally is necessary. We have delivered custom ESG solutions for clients - we will help you identify the business and user needs, and build bespoke functionality to match your process requirements.