As a business function grows it becomes increasingly difficult to maintain quality and consistency, and quickly scale to meet market opportunities while controlling cost. Most growing businesses go through a stage where they are heavily reliant on processes that aren’t fully documented, where information is spread across multiple spreadsheets and systems that don’t talk to each other. Workflow automation provides a competitive edge by improving efficiency, and standardisation, improving communication, and ensuring regulatory compliance. By automating the repetitive tasks your team can focus on higher value activities improving employee satisfaction and allowing you to scale your business without an explosion in head count. Staff web portals bring all of your data and workflows into a single location giving you a “one stop shop” for your processes driving consistency and increasing visibility.
Deliver more throughout without increasing headcount
Maintain consistency in workflow
Improve visibility and decision making with a single source of truth
Ensure your data is secure and backed up
Without automation the only way to scale a process is with increased headcount, but as anyone who has tried this will know even if you can find staff with the skills you need (and we know that’s a big “if” ) you rarely get twice as much done with twice the people. As the organisational complexity grows the need for communication, co-ordination and training explodes resulting in inefficiency and mistakes. By automating processes a lean and empowered team are able to increase throughput without expanding in number.
Once a check or process is automated it can scale to much larger sets of data, or activities, but it can also typically be repeated far more frequently than a manual check meaning you get faster feedback on the performance of your business.
Even the most diligent workers will make mistakes if they are asked to perform repetitive tasks over and again. By automating processes you get consistent results every time and your workers can focus their creativity on higher value tasks which is a huge driver of employee satisfaction and staff retention.
Those parts of the process which can’t be fully automated can still benefit from the consistency of guiding workflows through a staff web portal. A guided process also greatly reduces the need for training and guides can be built directly into the application.
As well as lacking workflow consistency manual processes often have inconsistent management of data. Staff members will often have important data stored on laptops which can lead to data loss, duplication of information or even information leakage and there is often no way of knowing who did what and when.
By bringing workflow into a single platform data can be stored in a single location where it can be fully audited to ensure that it is fully secure and backed up.
Automation and workflow via guided web portals ensure that each workflow step and check can be logged for easy verification and with all of your information in one place it’s simple to audit your data to ensure that you are in compliance with all of the regulatory and compliance requirements of your industry.
Workers often have to deal with information and processes that are scattered over multiple systems and those systems often don’t talk to each other. By bringing data together work become more efficient. A staff web portal can provide the data hub that brings all of the information together and provides and consistent view of the current state of the business.
Once all of your systems have been integrated information is consolidated into a “single source of truth” ensuring you have one definitive view. As an added benefit once all of this data has been brought together it’s much easier to run analytics to spot trends and gain new insights into your processes.
The ESG space can be daunting. For companies new to ESG, with limited experience and understanding of the field, we can provide advice on how to identify value and set you on the right path.
ESG is all about data - so we will start from there. Our team will bring scientists and consultants that can evaluate and help you understand how ready you are to start your ESG Digital Transformation.
There is a lot happening in ESG right now. For companies that want to understand the competition, or need help making a strategic decision like a Make or Buy, we can structure and organise the process so you are confident you are making an informed decision.
Sometimes bringing the ESG expertise and capability internally is necessary. We have delivered custom ESG solutions for clients - we will help you identify the business and user needs, and build bespoke functionality to match your process requirements.
Our team will work with you to discover and document the steps, tasks, and decisions that make up your business process. We build a detailed picture of the flow of work from start to finish, including stakeholders involved, the inputs and outputs at each stage, and the decision points that determine the direction of the process.
Once we have built a comprehensive view of how the process works, we will work with you to identify areas for improvement, streamline the process, and increase efficiency. We help you identify bottlenecks, redundant steps, and areas where mistakes or delays are likely to occur.
Once the process is understood a process map is created which can be used to build automation.
Once we have understood your process we will work with you to develop intelligent automation solutions. Our focus is always on delivering maximum ROI and time to value with the lightest touch. We know that a heavy weight solution isn’t always the right answer and so we use a variety of automation tools, including robotic process automation (RPA), business process management (BPM), or workflow automation software as well as integrating with your existing productivity software such as spreadsheets and documents.
We don’t stop at automating the process we also test and validate the output to make sure you get the quality you need and can support you to analyse and monitor the workflow improvements you have made to calculate the business value.
Our team will work with you to find all of the sources of data that your process relies on. Once identified they can be categorised in terms of importance and pulled together into a consolidated portal using automated data collection using techniques including APIs, file ingestion and scraping.
Once data is centralised we can work with your team to design and build the views and reports required to give you up to date, consistent information and analytics on the state of your process.